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Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About Canadian Museum of History

What is the Canadian Museum of History known for?

It is one of Canada’s leading museums for Canadian and Indigenous history, with major highlights including the Grand Hall, the Canadian History Hall, and the Canadian Children’s Museum.

Where is the Canadian Museum of History located?

The museum is in Gatineau, Quebec, just across the river from downtown Ottawa, which makes it easy to include in an Ottawa-area itinerary.

What is included with general admission?

General admission includes access to the Museum of History, the Canadian Children’s Museum, CINÉ+, and ongoing and special exhibitions.

How long should I plan to spend at the museum?

Many visitors spend at least a few hours exploring, especially if they want to see the main museum spaces as well as the Canadian Children’s Museum and CINÉ+.

Is the museum a good place to visit with children?

Yes. The Canadian Children’s Museum is located inside the museum and is one of its most popular family attractions.

Is there a café at the museum?

Yes. The museum has the Panorama Café, which offers lunch and snack options and overlooks the Ottawa River and Parliament Hill.

Does the museum have parking?

Yes. There is on-site parking for museum visitors, and the official visitor page lists parking in the museum garage.

Is the Canadian Museum of History accessible?

Yes. The museum provides accessibility support and visitor services, including practical facilities designed to help a wide range of visitors plan their visit.

Should I book tickets in advance?

Booking ahead is a smart choice, especially during busy periods, because some areas such as the Canadian Children’s Museum may operate on a first-come, first-served basis at peak times.

Is this the venue’s official website?

No. This website offers official tickets to the Canadian Museum of History, but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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